Contact Us

Xavqeri · Customer Care

Support for products, orders, shipping, returns, and more.

Whether you need assistance before ordering or after checkout, our customer-support team is available to help with store-related questions.

01 · EMAIL

Email Support

service@xavqeri.com

02 · PHONE

Phone Support

+86 162 6842 5197

03 · ORDER HELP

Existing Orders

Please include your order number and the email address used at checkout when contacting us about an order.

How to Contact Us

Our customer-support team can assist with questions about reading stands, book holders, book organization, magazine storage, reading comfort accessories, study-room products, orders, payment, shipping, tracking, returns, refunds, and other store-related matters.

Email is generally the most useful method when you need to send photos, screenshots, product names, or order details. If you contact us by phone, please have your order information ready whenever possible.

Questions Before Ordering

If you need help before purchasing, contact us with the exact product name and the detail you want to confirm. Common pre-purchase questions include product dimensions, materials, adjustability, intended use, placement, storage capacity, and general suitability for a desk, shelf, wall, bed, or reading corner.

For larger reading stands, magazine racks, wall-mounted products, and furniture-style organizers, we recommend measuring the intended space before ordering.

Reading Aid Questions

If you are considering a reading stand, folding reading support, or multi-angle book holder, please review the listed dimensions and adjustment information carefully.

Because books vary in thickness, weight, and format, contact us if you need clarification about the product information shown on the store.

Book & Magazine Storage Questions

If you are choosing bookends, expandable book racks, rotating book organizers, magazine racks, or wall-mounted display products, please review footprint, dimensions, materials, and mounting details before ordering.

Natural wood products may display normal variations in grain, tone, and texture.

Reading Comfort Questions

If you are considering a reading cushion, bed-reading support pillow, or leg-support cushion, review the listed dimensions and intended general comfort use before purchase.

These items are general comfort products and are not intended to diagnose, treat, or prevent medical conditions.

Help With an Existing Order

For help with payment, order status, shipping progress, delivery questions, or address corrections, please contact us and include your order number and the email address used during checkout.

If an order has already entered processing or shipment, changes may no longer be possible. If tracking information has already been issued, include the tracking number when asking for delivery assistance.

Damaged, Incorrect, or Incomplete Items

If an order arrives damaged, incomplete, or different from what you ordered, please contact us as soon as possible. Include your order number, a short explanation, and clear photographs when relevant.

Useful photographs may include the outer packaging, shipping label, damaged area, missing parts, or the product area that shows the problem.

Returns & Refund Questions

Please contact us before returning merchandise. Returns should not be sent automatically to the registered business address. If a return request is approved, customer support will provide the correct instructions and destination.

Eligibility may depend on the reason for the request, the condition of the product, whether it has been used, and other relevant circumstances.

Privacy & Personal Information

You may contact us if you have questions about how personal information is handled in connection with the store or if you want to submit a privacy-related request. Depending on the request, we may ask for information that reasonably verifies your identity or relationship to the relevant order or account.

Company Details

Business Information

Xavqeri
Brand Name
Xavqeri
Legal Company Name
Shenzhen Yanshuo Technology Co., Ltd.
Owner
Qiu Xiaoyan
Website
xavqeri.com
Business Address
Zhenbaoge 5C, Haihui Building, No. 2128 Nanhai Avenue, Nanyou Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China
Customer Support Email
Customer Support Phone
Customer Service Hours
8:00 AM - 8:00 PM
For faster order support
Please include your order number, the email address used at checkout, and a clear explanation of your question.